Our shipments go through rigorous quality check processes before they leave our warehouse, however there is a slight possibility that the product could get damaged during shipment.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your replacement of the product:
Step 1: Contact our Customer Support team via email (firstname.lastname@example.org) , Live Chat
or phone (+91 9811143104) within 2-4 business days of receiving the order.
Step 2: Provide us with your order invoice details and your request to replace/the defective/wrong items in your order.
Step 3: In this case, we will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.